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This email is being sent to all WUSM faculty, staff, and students. 

As the WUSM community works through the current COVID-19 situation it is critical that the WUSM team continue to be as productive as possible. With that in mind the WUSM IT Support Services team wants to ensure everyone is familiar with their individual methods for working remotely.

The following policies and expectations have been consolidated from several WUSM Human Resources and Information Security policies and standards and are to be used in appropriate business continuity situations such as the COVID-19 situation. Please see the end of this message for a comprehensive list of applicable policies and standards for WUSM remote access. 

hr.wustl.edu/items/telecommuting/
it.wustl.edu/telecommuting/
informationsecurity.wustl.edu/services/secure-storage-and-communication-services/
informationsecurity.wustl.edu/topics/data-classification/
Information Security Standard: SC-01.03 Personal Device Security Policy
Information Security Standard: SC-01.01 Encryption Policy

Remote Access Instructions:

In order to conserve as much bandwidth as possible for critical, clinical functions, WUSM users should review the following chart for available remote connectivity options.  Many applications and systems used for WUSM operations are available via non-WUSM equipment as long as you have activated your Duo account and have a valid ID / Password WUSTL key account. Utilization of the WUSM VPN used only when necessary and only when needed to work within a given application.

APPLICATION WUSM LAPTOP PERSONAL PC/LAPTOP MOBILE DEVICE (WUSM or Personal)
Microsoft Teams

teams.microsoft.com/downloads

Requires Duo

Does Not Require VPN

teams.microsoft.com/downloads

Requires Duo

Download from App Store

Zoom

wustl.zoom.us/

Download client and install plugin 

wustl.zoom.us/

Download Client and install plugin

M*Modal

ctxremote.wustl.edu/

Requires Duo

ctxremote.wustl.edu/

Requires Duo

Download M*Modal Mobile Microphone from App Store

Clinical Application (Epic, etc)

Requires VPN

Requires Duo

ctxremote.wustl.edu/

Requires Duo

Haiku or Canto

Duo Self-Service

it.wustl.edu/home/how-to/wustl-connect/washu-2fa-two-step-authentication/enrollment/

In WUSM Facility Only

Not available  Not available 
File Share Access for all other drive access

it.wustl.edu/home/how-to/box/

WU VPN

WUSTL Box

WU Microsoft OneDrive

Requires VPN

Requires Duo

ctxremote.wustl.edu/

Requires Duo

it.wustl.edu/home/how-to/box/

Not available 
Microsoft Office (Word, Powerpoint, Excel)

Requires Duo

Does Not Require VPN

www.office.com/

Requires Duo

Download Office Apps
SFax Secure Faxing

Install SFax Software from Microsoft Software Center

Requires VPN

SFax Software Install sfax.scrypt.com/article/1389-sfax-for-windows-2-0-how-to-install-uninstall-and-update 

or remote to WUSM Workstation 

Requires VPN

Not available 
Microsoft Outlook (email)

Requires Duo

Does Not Require VPN

email.wustl.edu 

Select Login to Office 365

or

it.wustl.edu/services/email-calendaring/

Additional Documentation with most recent directions may be needed

Requires Duo

Download Microsoft Outlook App
HRMS

hr.wustl.edu/

Requires Duo

Does Not Require VPN

hr.wustl.edu/

Requires Duo

Does Not Require VPN

hr.wustl.edu/

Requires Duo

VPN

msvpn.wusm.wustl.edu/

Requires Duo

mspvn.wusm.wustl.edu/

Requires Duo

mspvn.wusm.wustl.edu/

Requires Duo

Remote Desktop

User will need to be added to AD Group 

User needs Computer Name prior to working from Home

Requires VPN and Duo

User will need to be added to AD Group 

User needs Computer Name prior to working from Home

Requires VPN and Duo

Private/Personal File Share/ Drive Access

Requires VPN

Requires Duo

ctxremote.wustl.edu/

Requires Duo

Not available 
Call Center

Avaya, VPN, Duo EPIC

Avaya Software Install, USB Headset

Service Now

wusm.service-now.com/

Requires Duo

wusm.service-now.com/

Requires Duo

wusm.service-now.com/

Requires Duo

Requires / Does Not Require VPN = The user must logon to the Employee VPN on their WUSM provided laptop
Required / Does Not Require Duo = The user must have an active Duo account and have at least one phone number configured within Duo

Please contact the Help Desk for assistance with remote access at (314) 933-3333 or ithelp@wustl.edu


Thank you,

WUSM IT Support Services